What does it mean to be Emerson?
This is the title of the latest Emerson annual report.
It's a good lead in to "The Emerson difference".
Chuck Knight, former Chairman and CEO, and now Chairman Emeritus,
has left his planning stamp on the Emerson culture. David Farr,
the new CEO and Chairman, is continuing that focus. The transition
from Knight to Farr was seamless. The processes continued, the basic
strategies continued, and all the key managers stayed to contribute.
Results, not politics
Emerson is an achievement oriented culture. Delivering results
is valued far above personalities or internal politics. Large egos
with no results don't last long. High value is placed on getting
things done, making decisions and taking ownership.
Open Communications at all levels
At many companies, people really don't know how parts of their
own businesses are performing. That just doesn't happen at Emerson.
All Emerson divisions have quarterly employee communication sessions
where division performance is openly communicated, along with strategic
goals and how that division is doing relative to the goals. All managers
and supervisors know the full P&L, down to individual product lines.
Strong commitment to technology
Emerson invests strongly in engineering and development in good times
and in bad. Critical programs are considered vital to the business.
Funding is simply not pulled away in bad times, for any reason.
Customer Commitments are "sacred"
Emerson stands behind its commitments. Customer problems are fixed
as a high priority. People who go beyond the call of duty to satisfy
customers are honored and celebrated. Emerson people are empowered
to make decisions which benefit the customer, without going through
endless chains of command.
Accessible Management
Top leaders, like CEO David Farr, are very accessible. David Farr,
John Berra and others return virtually all e-mail in a matter of hours,
certainly no more than a day. They don't seem to insist on following
every rung of the hierarchy. Front line sales people communicate
directly with the top, especially when it relates to customers.
Legendary Emerson Planning Regimen
Emerson takes planning very seriously. Every division presents
a full and detailed plan every year at Emerson's HQ conference center.
The full executive staff is there, and fully engaged. The strategy
is examined in excruciating depth. Plans are compared to the previous
years, as well as YTD accomplishments vs. plan. A full presidents
council review is held every 3 months for every division. At this
review, actual quarterly results are compared with the plan, prior
year's performance, market activity, plus competitive analysis and
performance for each division. Opportunities and challenges are
discussed and appropriate actions determined. Future forecasts are
updated; if at variance, then the actions to be taken are presented.
There is always a thorough reasonability check.
Emerson Division Board Reviews
Every Emerson Division has a full board meeting every three months.
The Division Board reviews customers and competitors, markets and new
market opportunities, sales and bookings, forecast results, year over
prior year and quarter over prior quarter. Technology, products and new
product development status are discussed at length and analyzed against
current technology developments. Emerson prides itself on technology
leadership and this is tracked by the quality of new products,
uniqueness and percentage of new products in the sales mix.
Emerson Acquisition Record
Acquisitions are taken very seriously. When a company is acquired,
Emerson knows exactly how they will be using the acquired capabilities
to get full results on the investment. Perhaps the best Emerson
acquisitions are the ones they didn't make. This can be measured
by the disasters that competitors have had with acquisition screw-ups
- usually resulting from poor analysis of strategy and prior development
of tactics needed to make the acquisition a success.
People Ethos
One might expect a successful company like Emerson to be ruthless -
but they are not. The company goes well beyond any normal expectations
to take care of individual needs. At a time of uncertain situational
ethics, treatment of Emerson people goes well beyond legal or operational
demands. Emerson is compassionate in a way that is not seen at most
other companies. Says one long-term employee, "When Emerson makes
a commitment, it's a bond of steel!"
Leadership development
Emerson selects the best "high potential" people, and makes development
plans for each individual. "Hi-pots" are identified, developed and
tracked early to ensure that there is always a crop of leaders.
Many companies have a revolving door; that simply does not happen
at Emerson. The company is well known and sought after as a training
and development ground, resulting in a constant inflow of excellent
new management. Emerson seems to attract some of the best people
in the industry, and keeps developing the next wave of leaders.
John Berra, President of Emerson Process Management has been with
Emerson since 1976; he was at Rosemount when it was acquired by Emerson.
John provided some of these insights. He is passionate about Emerson:
"Jim, my comments may sound like an unabashed sales pitch, and I guess
they are. This is not hype - we really live this way. I have worked
at other companies and have seen hundreds of others. Emerson is the
genuine article!"
Some people think I'm paid by Emerson - I am not. If you think I'm
biased, I am. Emerson has, in my opinion, always been the best managed
of the automation majors. Their people communicate easily and quickly,
with no posturing. Over the years I've been consistently impressed.
Emerson Process website
Emerson weblog
Emerson - strong management drives performance
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Yokogawa targets the top-spot
Proclaiming its intention to become the world's leading process automation
supplier, Yokogawa unveiled it's new Vigilant Plant system concept, at the
ARC Forum on February 2, 2005 in Orlando, Florida.
Yokogawa's President and CEO, Isao Uchida, openly boasted (unusual for
the Japanese) that Vigilant Plant systems will win a leading market-share
for Yokogawa by the year 2010.
Walt Boyes, outspoken editor of CONTROL magazine wrote in his weblog:
We're coming to get you and we're coming on strong! That's the message
Yokogawa CEO Isao Uchida delivered last night at the introduction
of their new DCS concept, Vigilant Plant. Pointing out that this
is Yokogawa's 90th year in the controls industry, Uchida-san claimed,
"Yokogawa has generated 20% sales increases outside Japan annually
since 2000, so we are gaining market share. Some of the competitors
in this room are not happy, but competition is competition."
Gary Mintchell, Editor of Automation World, had an exclusive interview
with the Yokogawa CEO.
I had heard that Mr. Uchida has the vision of making Yokogawa the
top process control supplier. So I asked him if that was true and
how he would accomplish it. He gave a clear and articulate answer.
I'm impressed. I wish other companies in the industry had such a
compelling vision, instead of serving customers with mumbo-jumbo.
Pinto's Pointers
Yokogawa always had leading market-share in Japan, their primary market.
They have good products, but with some gaps in their product offerings.
Historically, their issues have been that their systems are hard to use,
particularly the software. Vigilant Plant does not really bring anything
revolutionary - Yokogawa is simply trying to compete with Emerson's
Plant Web strategy.
Yokogawa has always had problems managing itself as a global company.
In the past, decisions have been kept in Japan without allowing much
local autonomy. It remains to be seen whether that changes in the US.
I have met Uchida-san personally, and have a lot of respect for his
leadership. When he was originally given the assignment to sell Yokogawa
products in the US, there was no support structure and all literature
was in Japanese. So he knows first hand what it's like to try to gain
market share outside of the home base.
One has to be a little surprised about the latest bold projections.
Previously Vision 21 / Action 21 were Yokogawa committments to achieve
500B yen in revenues and 50B yen in operating profit for FY05. Estimates
for FY04 (3/31/05) are revenues of about 400B yen and profits of about
15B yen. This would mean growth of some 25% and 230% respectively -
not impossible, but unlikely.
Mr. Uchida's public statements are clearly intended to send a message
to his own troops about his expectations. It remains to be seen whether
or not Yokogawa's organization can make it happen. Time will tell
if this is just sales-campaign rhetoric.
Yokogawa is an excellent company and all their key competitors take
them very seriously. Mr. Uchida's boasts won't be taken lightly.
Watch out for the sparks!
CONTROL magazine weblog - Walt Boyes on Yokogawa
Yokogawa Wins Control Engineering Editor's Choice Award
Yokogawa Unfurls Operational Efficiency Plan for Plants
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Invensys (Foxboro) gets a new US President - ex-Honeywell
Last week, Invensys finally announced good news - Q3 earnings (Dec. 31,
2004) were expected to be in line with market expectations, and they
expect to meet full-year targets. Short term "operational issues" at the
controls unit were offset by better performance at the other 4 businesses.
The stock went up 13.2% at 19.2p. It closed at 19.75p on Friday 4 Feb. 05.
This past week, Invensys Process Systems (Foxboro) announced that Virginia
Burnell has been appointed president of North American operations. Burnell
was previously VP & GM of Honeywell Hi-Spec Solutions, global advanced
software applications. More recently, she was VP & COO of PAS Inc. which
manufactures process control alarm management software.
Mike Caliel, president of Invensys Process Systems, made the announcement:
"Ginny possesses the ideal combination of industry knowledge, management
excellence, and personal drive needed to help lead Process Systems on its
path toward industry leadership. We will lean heavily on her leadership
qualities to help unlock the unmatched capabilities resident within
Invensys' Foxboro, Triconex, SimSci-Esscor, Avantis, and Wonderware
brands."
A Honeywell insider reported:
"Ginny started out as a sales person for Honeywell in Houston and worked
her way up to Regional Mgr. She and her team were very successful selling
Systems and Solutions. She ultimately made VP and was promoted to Phoenix
where she headed up Honeywell's advanced software solutions group. She
left Honeywell, apparently because she didn't get along with the GM, who
was from the old Allied Signal gang (he didn't last long anyway). She
married Ed Szkaradnik, another Honeywell VP, who has since retired.
"Ginny really understands the Industrial Process Control market,
particularly Refinery, Chemical and Oil& Gas markets. She has
a strong personality, is very energetic and very customer savvy.
Strategic planning is probably not her long suit - she was primarily
focused on tactical and short term planning as it related to her sales
background. This new job will be a stretch; but then, it probably would
be for anyone, considering Invensys' current status.
"Basically, Ginny is a good person. I have no idea what the culture
is at Invensys and how they would accept a hard driving, system-and-
solutions oriented woman. The products businesses will not get much
of her attention. She really understands certain customer segments
and what drives customer buying decisions. I have my doubts as to
whether she's ready to put up with what appears to be an unrelenting
drive to improve profitability. Her skills will certainly help Invensys
on the growth side of the equation, provided she has the tools
(systems) to compete."
Interesting sidelight: In the meantime, the Invensys weblog claimed
that UK insiders have said that Mike Caliel is on the way out. But then
a UK PR person insisted that this was not true. But there was no comment
from Mike Caliel himself. Hmmm... Stay tuned.
Virginia Burnell is president of Invensys Process Systems, N.America
Invensys weblog
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The end of oil - resurgence of nuclear power
Consider this:
- Crude oil prices have doubled since 2001, but oil companies have
barely increased their budgets for exploring new oil fields.
- US refineries are working close to capacity, yet no new refinery
has been constructed since 1976.
- Oil tankers are fully booked, but outdated ships are being
decommissioned faster than new ones are being built.
As of 2003, there was no major underutilized oil source left anywhere.
94% of all available oil has already been discovered. Many oil company
proponents suggest that when oil prices go up, more reserves will
magically appear.
In 1969, the geologist M. King Hubbert showed that a graph of world oil
production over time would looks like a bell curve, with a peak around
the year 2000. Hubbert had a track record as a prophet: his 1956 forecast
that US domestic oil production would peak in the early 1970s proved
correct. Remember what happened to gas prices?
Most experts agree that by 2010, market pressures will grow so intense
that they will stimulate the resolve necessary to develop new energy
sources. By 2019, the year in which Hubbert's theories predict that
global oil production will drop to 90% of current rates, hopefully the
world will have found replacement energy sources. But that's just Hope
- governments tend to remain hands-off until too late in the game.
Nuclear power plants will make a comeback. Ultimately, the US will
simply switch to nuclear power, the ONLY energy-efficient fuel. Coal
(and oil-shale) with ease the transition from oil. The US will switch
to high-efficiency diesel and hybrid automobiles in order to ration our
remaining oil reserves for as long as possible. The future will be based
on renewable and energy-efficient (nuclear) resources.
MIT-Tech Review - The End of Oil?
Forbes - The Silence of the Nuke Protesters
Book - The Party's Over - Oil, war & the fate of industrial societies
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Must-read book: The Bottomless Well
Peter Huber and Mark Mills have written one of the best-ever books
on energy technologies: "The Bottomless Well: The Twilight of Fuel,
the Virtue of Waste, and Why We Will Never Run Out of Energy".
I must tell you, I couldn't put it down till I read the whole thing.
And I'm now re-reading my favorite sections. Indeed, this book has
radically changed my own views on energy. You know, I'd buy this book
just for the clear charts and graphs.
No, this is NOT a book which says oil will run out. Rather it emphasizes
that, as humanity advances, more and more energy will inevitably be found
- from the "bottomless well" of ingenuity and progress.
This iconoclastic book explains why the demand for energy can only
go up. Most of what we think of as "energy waste" is actually beneficial
- it signals progress, with energy usage a cheap byproduct.
More efficient cars, engines, and light-bulbs will never lower demand
- they'll increase it! Why? Because cheaper and better products stimulate
demand, and increase total energy usage. As energy becomes more "ordered",
waste is both necessary and desirable, and the price really doesn't matter
very much.
In the automotive sector, gas prices matter less and less, and hybrid
engines will most likely lead us to cars propelled by the coal-fired
(and then nuclear-generated) grid. Expanding energy supplies mean higher
productivity, more jobs, and a growing GDP. Across the board, energy
isn't the problem; energy is the solution.
Wow! Get this book, and read it! My Pinto guarantee applies - if you
don't like the book, mail me your copy, and I'll refund your money!
(Heck, I don't know why I do this....)
Review and buy the book at Amazon.com - The Bottomless Well
Peter Huber And Mark Mills On Our Energy Future
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Tom Inglesby [Tom@NationalMotorist.com] Editor/Associate Publisher,
National Motorist Magazine, responded to the editorial about old computers:
"I know what you mean about disposing of computers. I build a new box
about twice a year, moving my older unit up through my home network,
first to my wife's "office" (which is where our bathtub used to be,
in the master suite), then to the guest room, then to the garage as
a backup (some day, that one will be used for the home automation
system I've been devising since 1997) and finally out the door.
It's that "door stop" computer that actually gives the most benefits.
"I work with the old (207 years) Mission San Luis Rey parish church
(Oceanside), which is a mile from me, to refurb older PII and PIII
computers, clean them, reformat the drive, load 98 SE and generally
get them to work as well as possible. Then the group sends them
to Mexico, for school kids and schools where these are considered
leading edge systems. I'm sure there are similar groups everywhere,
and others that send them to Africa and other developing areas where
these systems are high tech. But there's always the cost to ship.
"Some are pushing for total destruction of CD and DVD disks, but only
a few companies offered data destroyers for hard-drives. Software that
supposedly totally blanks the drive makes sense for a large company
that might be moving dozens or hundreds of systems a year - since
many will have classified data on them. Like that FBI laptop that
"disappeared" along with secret data.
"Whatever happened to those 'Mission Impossible' recorders that
self-destruct? Now THAT would do it. Poof!"
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